Welcome to MTeamZ, the marketplace and employee productivity suite with business connectivity. This Refund Policy outlines the terms and conditions under which we provide refunds for our software (“the Software”). By using MTeamZ, you agree to comply with this Refund Policy.
1. Refund Eligibility
a. 30-Day Refund Period:
- You are eligible for a refund within 30 days of the original purchase date. After this period, refunds will not be granted.
b. Eligibility Criteria:
- To qualify for a refund, you must provide proof of purchase and demonstrate that you have encountered a substantial issue that prevents you from using the Software as intended.
c. Exclusions:
- Refunds will not be granted for issues beyond our control, such as third-party service interruptions, changes in your business needs, or user errors.
2. Refund Process
a. Contact Support:
- To initiate a refund request, contact our customer support team at support@mteamzsoftware.com within the 30-day refund period.
b. Provide Information:
- Clearly state the reason for the refund request and provide any relevant details or documentation supporting your claim.
c. Assessment:
- Our support team will assess your request, considering the nature of the issue and its impact on your ability to use the Software effectively.
d. Refund Approval:
- If your refund request is approved, we will process the refund to the original payment method within a reasonable timeframe.
3. Non-refundable Items
a. Subscription Renewals:
- Renewal payments for subscription plans are non-refundable. Refund requests must be made before the subscription renewal date.
b. Customization Services:
- Fees paid for any customization services, including but not limited to tailored software modifications, are non-refundable.
4. Changes to Software
a. Software Updates:
- Refunds will not be provided based on dissatisfaction with new features, changes, or updates to the Software. We strive to improve the Software continually.
5. Contact Information
For any questions or concerns regarding our Refund Policy, please contact us at sales@mteamz.com.
6. Changes to This Refund Policy
We reserve the right to update or modify this Refund Policy at any time. Changes will be effective upon posting the updated policy on our website.
By using MTeamZ, you acknowledge that you have read, understood, and agreed to this Refund Policy.